I am enquiring about a course
I’m interested in doing a course but I’m not sure which course I would like to do.
We run Advice and Application sessions every Friday at 11am. These sessions are a great opportunity to talk to staff, including our career advisor, and find out more about the courses.
As well as our Advice and Application sessions, we run regular taster sessions and open events for our different subject areas. Details of these can be found on the Open Events page on our website or on our Facebook page. These events are for both applicants and prospective students. If you have applied for a relevant course or registered your interest you will receive updates for these events by email as well.
Alternatively, you can contact us by phone (01865 759600) or by email (firstname.lastname@example.org) and we can arrange for you to speak to an appropriate member of staff about the options available to you.
I would like more information on a course than what is on the website.
Our online open events and sessions are a great way to speak to tutors and get more information on courses.
You can always email any questions you have about a course to email@example.com. We can email you more information or put you in touch with tutors.
I don’t have regular access to the internet but I want to do an online course.
Get in touch with us by phone or email and we can help you find alternative arrangements.
Can I do more than one course at a time?
Depending on what days and times the courses you are interested in run, you can do more than one course at a time.
I want to do a course but I can’t make the day/times it is run on.
Get in touch with us and let us know if this is the case and we can advise you on the alternative options that are available for you.
I want to make an application
I am not very confident with computers. Can I submit a paper application form?
Yes you can. Contact us by phone or email and we can arrange for a paper application form to be sent to you by post.
I am unable to scan or take a picture of a copy of my ID – what can I do?
Don’t worry! We can check your ID later.
I have submitted an application
Who do I contact to find out about the progress of my application?
Applications can take up to two weeks to process. If you haven’t heard anything from a member of our student services team either by phone or email after two weeks then please contact firstname.lastname@example.org.
What happens once I’ve submitted my application?
Once you have submitted your application student services will contact you to set up an interview.
What should I do if I don’t hear anything for two weeks?
If you haven’t heard anything from a member of our student services team either by phone or email after two weeks then please contact email@example.com or contact us by phone.
How will I be interviewed?
Interviews will be held over the phone or online using Zoom. If you have a preference then please let a member of the Student Services team know.
Will I have to do a BKSB for my course?
Yes, you will need to do an initial assessment. Student services will support you through this.
What is a BKSB?
This is the initial assessment tool to help us understand your literacy and numeracy levels.
How will I know if I’ve been accepted onto the course?
Student services will write to you with details about your course.
I have been accepted onto a course
How will I enrol on my course?
Enrolment will take place when your course starts.
Will I get a College ID card?
Yes, the College ID card will be issued once you enrol.
How do I know when to start my course?
Student Services will write to you and provide all your start details.
How do I pay for courses?
At enrolment payment facilities will be available.
Will I get confirmation of the days and timings of my course?
Student services will write to you with all your course details.
I’ve been accepted onto a course but my circumstances have changed so I can no longer do it. What should I do?
Contact student services asap and inform them via email on firstname.lastname@example.org.
I am doing an online course
Will I have a tutor?
Yes, you will receive support and guidance from our team of dedicated tutors and assessors.
Will I get access to College resources?
Yes, you will be treated like any other student.
What happens if I’m unable to complete my online course?
We want all our students to be successful but in the rare case where this is not possible you will need to pay the administration fee (as specified on your application form).