Certificate in Principles of Customer Service Level 2
We have two courses running:
Autumn term: 7 September 2017 - 1 February 2018
Spring term: 8 February 2018 - 28 June 2018
Duration: Thursdays 1pm - 5pm
at Ruskin Hall Campus, Old Headington, Oxford, OX3 9BZ
Contact Us: 01865 759798 firstname.lastname@example.org
This qualification is designed to develop customer service skills, knowledge, and competencies to be effective in dealing with customers within any industry context. The achievement of this qualification demonstrates occupational competency within a customer service role.
The qualification will introduce you to the initial skills and knowledge required to gain employment in a customer service role. It is suitable if you are new to the general requirements of working in customer service roles. The qualification is suitable if you are interested in working in a customer service role, either face-to-face or over the telephone.
Modules for this course include:
Understanding working in a customer service environment
Communication in customer service
Principles of personal performance and development
Principles of working in a business environment
Working with others in a business environment
There are no formal entry requirements for learners undertaking the qualifications. However, you may already be working within a customer service role or in a role with service-related responsibilities or looking to work within the customer service sector.
There are no academic requirements for entry to this course.
This qualification is suitable for anyone wanting to work in a customer service role within any industry. This qualification will support progression to a Level 3 Intermediate Apprenticeship in Customer Service or a Level 2 programme more focused to a specific industry or role, for example administration or retail.