Certificate in Principles of Customer Service Level 3


Course dates:

5 February 2018 - 18 June 2018

Duration: Part-time, held on Mondays from 1pm - 7pm

at Ruskin Hall Campus, Old Headington, Oxford, OX3 9BZ

Contact Us:  01865 759798  courses@ruskin.ac.uk


This qualification is designed to develop customer service skills, knowledge and competencies to be effective in dealing with customers within any industry context. The achievement of this qualification demonstrates occupational competence within a customer service role. This qualification is suitable if you are looking to gain and/or maintain employment in a customer service role where there is some level of autonomy.

The qualification can also be used to further develop existing customer service skills or gain a qualification in recognition of your competence in customer service.

Modules for this course include:

  • Deliver customer service

  • Understand customers

  • Principles of customer service

  • Understand employer organisations

  • Manage personal performance and development

Cost: £210

You may be charged course fees depending on your previous level of education but don’t worry; we will help you access financial support if you are entitled to it. For more information visit our Further Education fees and funding page.

Entry Requirements & How to Apply MORE INFORMATION

There are no formal entry requirements for learners undertaking this qualification. However they may already be working within a customer service role or in a role with service-related responsibilities or looking to work within the customer service sector.

To apply for this course please click Apply Now and we will get in touch. Alternatively you can ring us on 01865 759600. You can also email us at  courses@ruskin.ac.uk

Keep in touch and follow us on Facebook, Twitter, Instagram and LinkedIn

This qualification will give you the skills and knowledge required to obtain and/or maintain employment within a customer service role such as:

  • Customer Service Trainee

  • Customer Service Assistant

  • Customer Service Representative

  • Customer Service Agent

This qualification will support progression to a Customer Service Intermediate Apprenticeship, the Level 3 Diploma in Customer Service or a Level 2/3 programme more focused to a specific industry/role such as administration, retail, or social media.