Certificate in Principles of Customer Service Level 3
5 February 2018 - 18 June 2018
Duration: Mondays 1pm - 7pm
at Ruskin Hall Campus, Old Headington, Oxford, OX3 9BZ
Contact Us: 01865 759798 email@example.com
This qualification is designed to develop customer service skills, knowledge and competencies to be effective in dealing with customers within any industry context. The achievement of this qualification demonstrates occupational competency within a customer service role. This qualification is suitable if you are looking to gain and/or maintain employment in a customer service role where there is some level of autonomy.
The qualification can also be used to further develop existing customer service skills or gain a qualification in recognition of your competence in customer service.
Modules for this course include:
Deliver customer service
Principles of customer service
Understand employer organisations
Manage personal performance and development
There are no formal entry requirements for learners undertaking the qualifications. However they may already be working within a customer service role or in a role with service-related responsibilities or looking to work within the customer service sector.
This qualification will give you the skills and knowledge required to obtain and/or maintain employment within a customer service role such as:
Customer service trainee
Customer service assistant
Customer service representative
Customer service agent
This qualification will support progression to a Customer Service Intermediate Apprenticeship, the Level 3 Diploma in Customer Service or a Level 2/3 programme more focused to a specific industry/role such as administration, retail, or social media.